ThatStore

Shipping Policy

Effective Date: 08 July 2026
Last Updated: 08 July 2026

This Shipping Policy explains how orders placed on https://thatstoreindia.com/ are processed, shipped, and delivered.

## Order Processing

Orders are processed after order confirmation and successful payment verification. COD orders may require confirmation through phone or WhatsApp before dispatch.

Orders are processed on business days, excluding Sundays, public holidays, courier holidays, and non-working days.

## Dispatch Timeline

Ready-to-ship products are usually dispatched within 24 to 48 working hours after order confirmation.

Pre-order, specially sourced, or made-on-request products may have different dispatch timelines, which may be communicated on the product page or through customer support.

## Delivery Timeline

Estimated delivery timelines within India:

- Metro cities: 3 to 7 working days
- Other cities and towns: 5 to 10 working days
- Remote or service-limited areas: 7 to 15 working days

Timelines are estimates and may vary due to courier delays, weather, public holidays, strikes, high order volume, incorrect address, customer unavailability, or other external factors.

## Courier Partners

We ship through trusted courier/logistics partners such as DTDC, Delhivery, Tirupati Couriers, or other verified delivery partners depending on location and service availability.

## Shipping Charges

Shipping charges, if applicable, are shown at checkout before payment. COD or special handling charges may apply for selected orders.

## Tracking

Once shipped, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.

Customers are responsible for tracking the shipment and being available at the delivery address.

## Incorrect Address or Failed Delivery

ThatStoreIndia is not responsible for failed delivery due to incorrect address, incomplete address, wrong phone number, customer unavailability, refusal of delivery, or non-serviceable location.

Additional shipping charges may apply for re-shipping.

## Damaged Package at Delivery

If the package appears heavily damaged, opened, or tampered with at delivery, record photos/videos and contact us immediately. Claims for damaged, missing, or incorrect products must be reported within 24 hours of delivery.

## Delays

ThatStoreIndia is not responsible for delays caused by courier partners, regional restrictions, weather, strikes, natural events, government restrictions, or other circumstances beyond our control. We will assist with tracking and support where possible.

## Contact

WhatsApp: +91 8855884114
Email: thatstore64@gmail.com