ThatStore

FAQs

Ready to ship products are already in stock, dispatched within 24 to 48 hours, and delivered in 3 to 7 working days across India.

Products sourced on demand usually take 15 to 20 working days after processing and quality check approval. Customs delays and courier delays have to be taken under consideration on a few occasions.

COD is available with a 20% upfront payment to confirm your order and avoid fake bookings. The balance can be paid at delivery.

We ship worldwide. International orders are placed through WhatsApp at +91 9823849693 so we can give you the best prices according to your location.

Returns are accepted only in case of damages . Size-related returns are not accepted, but we always try to help if a feasible exchange is possible

We always recommend recording your unboxing. It helps our team resolve any issue quickly and ensures full transparency if something is wrong.

All packages are thoroughly packed with multiple layers of packaging.Minor damages to the box or packaging are to be taken under consideration untill the contents inside are intact and in perfect condition.

Once your return is received and approved, refunds are processed within 5 to 7 working days. COD refunds are issued through UPI or bank transfer.