ThatStore

FAQs

## How do I place an order?

Select the product, choose the required variant or size if available, add it to cart, and complete checkout using the available payment method.

## Do you accept UPI payments?

Yes, UPI payments may be available through the secure payment gateway enabled at checkout.

## Do you store my UPI PIN or card details?

No. We do not store UPI PIN, CVV, card PIN, or banking passwords. Payments are processed securely by the payment gateway.

## How long does delivery take?

Most orders are delivered within 3 to 10 working days after dispatch, depending on location and courier serviceability.

## Can I cancel my order?

Cancellation can be requested before dispatch. Once dispatched, the order cannot be cancelled and will be handled as per the Refund and Cancellation Policy.

## Can I return or exchange a product?

Returns are accepted only for damaged, defective, incorrect, or materially different products within the allowed timeline. Size exchanges may be assisted where possible but are not guaranteed.

## What if I receive a damaged or wrong product?

## How do I track my order?

Once shipped, tracking details may be shared through WhatsApp, email, SMS, or another available channel.

## Do you offer Cash on Delivery?

COD may be available for selected orders, products, and locations at our discretion.