ThatStore

FAQ

We want you to be happy with your order. If there is an issue with your product, please contact us within 48 hours of delivery.

## Return / Exchange Eligibility

Products must be unused, unworn, unwashed, and in original condition with tags and packaging.

Returns or exchanges may be accepted for:

- Wrong item received

- Damaged item received

- Size exchange, subject to availability

- Manufacturing defect

Returns or exchanges are not accepted for:

- Used or washed products

- Products without tags or original packaging

- Damage caused after delivery

- Items bought during final sale, clearance, or limited offer sales, unless defective

## Size Exchange

Size exchanges depend on stock availability. If the requested size is unavailable, our team will guide you with the next best option.

## How to Request a Return or Exchange

Contact us at [your email/WhatsApp] with your order number, issue details, and clear photos if the item is damaged or incorrect.